The New York City Housing Authority recently established an independent call center to help public housing residents with mold concerns. The court has appointed an ombudsman who will oversee the NYCHA mold removal program.
If you live in NYCHA housing and you suspect you have mold-related health problems, review the signs of mold issues and steps to take for a resolution from the city.
Signs of toxic mold
You may have a mold problem in your housing unit if you notice:
- Leaks or wet areas
- Water damage on the ceiling or walls
- The appearance of visible mold
- A musty odor
You and your family might also develop health symptoms, usually respiratory problems such as coughing, runny nose, sneezing and congestion.
How to submit a complaint
You can make a report to the mold ombudsman either online or through a toll-free number that allows you to speak to a real person in either English or Spanish. These individuals can help with issues such as:
- Mold that returns after repeated NYCHA repairs
- Incomplete or unsatisfactory NYCHA repair work
- Attempts to schedule a mold or leak repair that take longer than 15 days to resolve
- Failure of the NYCHA to follow up with your next steps after a mold inspection
- Failure of the NYCHA to come to a scheduled inspection or repair at your residence
The housing authority is currently under a court order to solve the mold issue for its residents. If you do not receive help with mold after filing a claim with the ombudsman, you can file a lawsuit in court.